Omg... Today is our first day on a new suite of library software and it is fucking bedlam. All these people needing help making me feel like a call center operator
@noxy Ugh. Feeling your pain. So sorry. Hopefully the neediness will fade quickly.
@auntiekiki
Thank you. I feel for them because many of them are elderly and sound like they're on the edge of panic. This must be how IT people feel.
@noxy Sometimes, yes. :-) But really, the neediness will fade. It's harder on patrons because they don't get to play in the new system beforehand, like staff do. Change is harder when it's not something you can prepare for.
@auntiekiki
That's definitely true. It doesn't help that it's day one and we are all still learning the ins and outs of the live system ourselves.
@noxy *nodnod* And live is always trickier, no matter how good your testing and training are.