Okay I'm trying to buy a bus ticket home (my parents drove me here, but I need to get home before they're available to drive me back).

I called customer service and said "I have a knee scooter that needs to stay with me". And they said "oh do you have a wheel chair?" and I said "no, a knee scooter". And online they have "mobility device", but I'm getting the STRONG impression that they mean "wheelchair" by that.

But I don't have a wheelchair.

I do not know how to negotiate this and I'm terrified.

@Maenad it can't be uncommon for there to be people who walk with a cane or the like and thus require level access but only level access. Doesn't the online booking let you choose a seat? If it's possible to book with a human being I'd do that and just explain your concerns the very way you just did here

@gracie reserving a seat costs extra $$$

@Maenad @gracie they shouldn't charge you if it's for a disability reason, too blatant discrimination

@amphetamine @Maenad that's true. Tho the stress of negotiating the booking procedures is a cost. I dated someone with avn, this kind of thing coloured their every day. For what it's worth it tended to come out fine if only for the kindness of strangers

@gracie @amphetamine the only downstairs seats available to reserve actually have less legroom than other seats (they're the "table" seats, so they face each other and you have to share minimal leg space with someone else).

I'm going to hope the driver is reasonable and chases people out of the downstairs seats as he should.